FAQ

Since this facility only accepts advance payment, local payment cannot be selected.

Unfortunately, we cannot accept a request.

We cannot accept minors staying.

We cannot accept reservations by phone.

If you need an accommodation certificate, please contact us.

You can check the reservation details from the automated email sent at the time of booking. If you wish to change or cancel your reservation, please proceed from the service you used. If you have any questions, please contact us by phone or email.
※ Changes in room type and number of people may not be possible depending on the availability.
※ There may be a difference in price depending on the changes.

You can check the reservation details from the automated email sent at the time of booking. If you wish to change or cancel your reservation, please proceed from the service you used. If you have any questions, please contact us by phone or email.
※ Changes in room type and number of people may not be possible depending on the availability.
※ There may be a difference in price depending on the changes.

The cancellation fee may vary depending on the plan and reservation route. Please be sure to check the plan details.
If you wish to cancel, please proceed from the automated email sent at the time of booking.

※ For reservations from other booking websites or travel agencies, please contact the service you used.

Our facility introduced a self check in system.
Please check-in from a tablet at the hotel.
Check-out procedure is not necessary.
※Our hotel introduced self check-in system.
We will send you in advance by email with check-in instructions 1 or 2 days before your stay.

** Early check-in **
We cannot accept early check-in.

** Late check-out **
We cannot accept late check-out.

Check-in 15:00
Check out 10:00

* May vary depending on the plan.

Even if it's late check-in, you don't have to contact us.
It’s possible to check-in even after the date has passed.

It is available to use screen mirroring from the free item option.

Please refer to the following.

Free Wi-Fi is available in all rooms.
If you have any questions about the connection, please check the hotel information.

All rooms are provided towels for the number of people.


【Exchange towels】
We will exchange towels if you want.
Put your towels and trash in the corridor by 9:00a.m. and we'll put new one.Add towels are required for a fee.

For details, please refer to the hotel guidance.

We provide robes.

■Facility / Equipment
Wi-Fi
TV
Kitchen
Refrigerator
Microwave
Kettle
Hair dryer
Dish/Cutlery
Kitchenware
Coffee(milk, sugar)
Air purifier

■Amenity
Toothbrush
Bath amenities(Shampoo, Conditioner, Body soap, Hand soap)
Towel
Slippers

Irons, cell phone chargers and converters aren’t available for rent.

Unfortunately, pets are not allowed to stay in the hotel.

Please contact us. (03-5843-0356)

Please refer to the following.

We cannot accept smoking even its electronic cigarettes.

Room cleaning will begin sequentially at 11a.m.
For the consecutive nights, cleaning service is required for a fee.
（ASAKUSA KURAMAE・SHINJUKU HANAZONO・AKASAKA Premium ￥6,000）(NAKANO ￥8,000)

There are various items that you can borrow during your stay.
Please refer to the following.
※Subject to availability.

＜Example of item option in ASAKUSA KURAMAE＞
Casserole pot
Hot plate
Cake stands
Mirroring cable
Board games
Planetarium

Unfortunately, we do not provide shipping service.

Unfortunately, we cannot keep your luggage in advance as there are no staff at the front desk (self-check-in). We are sorry for the inconvenience.
※We do not have lockers.

Unfortunately, we cannot store your luggage as there is no staff at the front desk (self-check-in). We are sorry for the inconvenience.
※We do not have lockers.

There is a coin-operated laundry machine on the 1F, not in each room.
Wash 300yen/ once
Dry 100yen/ 30min.

Unfortunately, we cannot accept a request.

Unfortunately, we cannot accept a request.

Please provide the following information by phone or email.
We will look for it as soon as possible after you inform us.

TEL: 03-5843-0356
[Contact Form](https://cocoshuku.com/en/contact/)

The storage period is about 1 week.
※ Opened food and drink will be discarded on the same day.

・Name
・Accommodation period (room number if you remember)
・Information on item left behind (as detailed as possible)
・Contact information
※ Lost and found items can be shipped only within Japan.

Feel free to use food delivery services. Please pick up your item in the lobby.

Unfortunately, we do not have a designated parking space.