Beware of Suspicious Emails and WhatsApp Messages Impersonating Our hotel

We have confirmed reports of unauthorized access to Temairazu, a reservation management system used by our property.
As a result, personal information associated with some guest reservations may have been exposed to an unauthorized third party.
We sincerely apologize for the concern and inconvenience this may cause.

Based on what we have confirmed so far, we have identified cases in which suspicious messages have been sent to some guests whose reservations meet both of the following conditions:

・Reservation made on or before September 21, 2026
・Stay date on or after September 21, 2026

If you receive any suspicious messages, including emails, SMS, WhatsApp, or messages through other channels, please take the following precautions.

・Do not click on any URLs or links included in the message.
・Do not enter your credit card information or other personal information.
・Do not reply to suspicious messages.
・Do not make any payments or money transfers as instructed in the message.
・If you need to confirm your reservation details, please contact the accommodation facility you booked or the official customer support of the reservation website you used.

If you have entered your credit card information or other personal information on a suspicious website, please contact your credit card company immediately.

Please note that the reservation management system involved in this incident does not handle or store credit card information.

Temairazu Inc.
https://www.temairazu.co.jp/pdf/1206/news-update

Emergency Response Desk
Email: helpdesk@temairazu.com

We sincerely apologize again for the concern and inconvenience this matter may cause.